Frequently Asked Questions

Shipping

What if I need to modify my order?

You have until your order has been prepared for shipping to make changes to your order. Email us immediately for any changes required. NB: You can’t cancel your order to ask for a refund once you have placed your order. You can only return and request a refund after it has been delivered.

What if I need to change my shipping address?

Email us immediately and before your order has been prepared for shipment in order to change your shipping address

Can I get a Refund?

Yes. You can get a refund if and only if your package get’s lost during delivery. We don’t offer refunds in order didn’t meet the minimum requirement. In that case, you will need to update your order to meet the minimum spend.

Can I get Same Day Delivery?

Yes. You can get Same day delivery in you are in NSW otherwise the fastest delivery method we offer is Royal Mail Tracked 24, which is usually delivered next working day for orders placed before 12pm on a weekday.

Payments

What payment methods do you accept?

At the moment we only accept Skrill and bitcoin payments. We use the Skrill Wallet as our payment gateway provider. Its easy to set up and works exactly like PayPal. It is the best option in the UK for processing THC related payments since Visa and Master Card are not friendly to them.

I have paid but my order is not showing in my account or is pending

Please reach out to us via email. We can look into our payment gateway portal to confirm if the transaction completed or not. If the transaction failed or is incomplete, your money will be returned back to you by Skrill or to your Crypto wallet.

What is the Minimum Order ?

We have a fixed $400 minimum order before we can process and post any orders. All orders placed must meet this requirement. We won’t issue any refunds if order didn’t meet this minimum.

Products

Will your THC vapes get me high?

Yes, they will get you high and well enough to get all the benefits of THC infused vapes. They will help you relax, sleep, and help alleviate pain.

Are your THC vapes Pure THC?

Yes, the vapes we stock have pure hemp extract (THC), which contains multiple cannabinoids including legal amounts of THC, flavonoids, terpenes, vitamins, minerals etc.

Is it Legal to Buy online from THC Vapes Australia?

You don’t have to worry about this too because we package and post discreetly so you don’t have to worry about breaking the law if in Need.